To make a reservation for Palmas Reales, we require a deposit of 50% in order to confirm your dates. When we have received your deposit we will send you an e-mail confirmation of your reservation. Balance is due within 45 days of your travel dates. After we have received full payment, we will send you a final e-mail confirmation. The final confirmation will give you instructions the name of your contact person in Cozumel. We will need to have your flight arrival time and airline so that a representative can be at the airport to meet you. Your representative will help you get ground transportation to Palmas Reales and will then meet you at the property to give your an orientation, answer any questions that you might have and give you keys to your unit.

Cancelation policy
If for some reason you need to cancel your reservation, we are able to offer a refund only if we can rebook the same unit for the same dates at the same rate. If you know when booking that there may be a need to cancel your reservation, we suggest that you get travel insurance. Most travel agents offer this service so we recommend we check with a travel agent in your area. In the event that you need tocancel, we will do our best to try to rebook the unit, but if it is a last-minute cancelation, it is unlikely that we will be able to rebook a unit.

Other services
If you wish to have meal service, rental car or have ther requests, please let us know and we will make arrangements for you. Our goal is to make your stay in Cozumel a memorable one. We want you to be comfortable and your satisfaction is our first priority.